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Current information - 15.9.2020

BEZPEČNĚ A S ÚSMĚVEM

NEWS >

"Safely and with a smile in Aquapalace " – WE ARE OPEN and TAKE CARE OF EVERYTHING!

 

We are only a short distance from Prague, but we don't fall into the Prague region!


We are adhering to all current regulations. We recommend that you always monitor our website before arrival.

Currently, it is mandatory in the Czech Republic to wear face masks inside, including in the spaces of hotels.

The regulation does not apply to guests in their hotel rooms and in restaurants during the consumption of food, including drinks.

Movement around the water park is without face masks and without restrictions on the attractions throughout the complex and the overall operation.

Exceptions can be found in places where there is direct contact – Beauty and Spa.  

AQUAPALACE HOTEL PRAGUE AND THE ADJACENT WATER PARK ARE NOW FULLY OPERATIONAL!

 We offer a clean environment in which we comply with and strictly adhere to all current hygienic regulations.

If you are looking for the ideal place for a safe vacation, full of fun and relaxation, definitely come stay with us!

If you need more information, do not hesitate to contact us by email: info@aquapalacehotel.cz or by phone at +420 225 108 888.

We look forward to seeing you soon!

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AQUABUS INFO:

Dear guests, we would like to inform you that your favorite AQUABUS will be in operation, valid from 7.9.2020, only on weekends and holidays.

Departures are from Opatov, starting at 8:00 a.m.

Thank you for your understanding.

Team Aquapalace Hotel Prague

TIMETABLE

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The health and satisfaction of our guests are the priorities for Aquapalace Hotel Prague. Therefore, we are strictly following the regulations of the government of the Czech Republic, the World Health Organization, and the competent authorities regarding the development of coronavirus (COVID-19) worldwide. 

 We would like to inform you about the modifications to the conditions for existing bookings that we have taken in order to offer you, our clients, complete flexibility.

Do you want to be flexible and consider a new reservation for a stay between 25.5-25.12.2020?

FOR NEW RESERVATIONS, WE ARE NOW ALLOWING FREE CANCELLATION UP UNTIL 1:59 PM (LOCAL TIME) ONE DAY BEFORE ARRIVAL.

What happens if you make a reservation through the hotel's online system or directly through our reservation department, but due to COVID-19 you cannot travel?

The government's recommendation is not to charge cancellation fees and to offer free booking changes until 31.8.2021. If clients do not use their prepaid stay until that time, the money will be refunded.

We have made changes to reservations totally flexible. Even if you had, until now, an inflexible reservation, you now have the possibility – free of charge – to change the reservation until after the current situation passes. You can even book your stay all the way up to 31.12.2021. Plus, we have a little surprise for you!

Therefore, please, in case of any change in your reservation, contact our reservation department in writing: reservation@aquapalacehotel.cz.

If you have made a reservation with a travel office or other representative of a travel agency, please contact the provider who made the reservation to find out how to proceed.

THANK YOU for the trust you have in us.

Team Aquapalace Hotel Prague