If you want Christmas this year to really be a time of peace and relaxation, ...
1. Guests staying in the hotel are entitled to propose out-of-court settlement of a dispute to the authority responsible for out-of-court resolution of consumer disputes, which is:
Czech Trade Inspection Authority
Central Inspectorate – ADR Department
120 00 Prague 2
The Czech Trade Inspection Authority is a supervisory authority performing supervision over consumer protection, acting in line with Act no. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended. The website of the Czech Trade Inspection Authority is www.coi.cz.
2. In accordance with the provisions of Section 1837, point j) Act no. 89/2012 Coll., Civil Code, no entitlement is created for the guest in his/her capacity as a consumer to withdrawal from the contract on accommodation if the accommodation facility provides performance at the designated time and date.