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Current information - 22.10.2020

BEZPEČNĚ A S ÚSMĚVEM

Dear Guests,

The hotel is open to domestic and foreign corporate clients in strict compliance with all hygienic measures. According to the latest government order, we have been forced to close the restaurants and bars in our hotel, and until 3.11. 2020. During this time, we will be serving each guest's choice of breakfast at the hotel's Barracuda Lobby Bar.

The wearing of respiratory protective equipment (covering nose and mouth) – such as a respirator, surgical mask, scarf, shawl, or other means  – is still required inside the hotel.  

ADJACENT WATER PARK  – CLOSED until 3.11.2020.

We are adhering to all current regulations. We recommend that you always monitor our website before arrival.

Currently, it is mandatory in the Czech Republic to wear face masks inside, including in the spaces of hotels.
The regulation does not apply to guests in their hotel rooms and during the consumption of food, including drinks. 

We offer a clean environment in which we comply with and strictly adhere to all current hygienic regulations.
If you are looking for the ideal place for a safe vacation, full of fun and relaxation, definitely come stay with us!
If you need more information, do not hesitate to contact us by email: info@aquapalacehotel.cz or by phone at +420 225 108 888.

We look forward to seeing you soon!

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AQUABUS -  INFO:

Dear Guests, we would like to inform you that AQUABUS will not be in operation from 9.10.2020 until further notice.

Thank you for your understanding.

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The health and satisfaction of our guests are the priorities for Aquapalace Hotel Prague. Therefore, we are strictly following the regulations of the government of the Czech Republic, the World Health Organization, and the competent authorities regarding the development of coronavirus (COVID-19) worldwide. 

We would like to inform you about the modifications to the conditions for existing bookings that we have taken in order to offer you, our clients, complete flexibility.

Do you want to be flexible and consider a new reservation for a stay between 25.5-25.12.2020?

FOR NEW RESERVATIONS, WE ARE NOW ALLOWING FREE CANCELLATION UP UNTIL 1:59 PM (LOCAL TIME) ONE DAY BEFORE ARRIVAL.

FOR ALL NEWLY CREATED RESERVATIONS FOR STAYS BETWEEN 3.1.-31.3.2021, WE ARE ALLOWING YOU TO CHANGE THE TERM OF YOUR STAY UP TO 23:59 (LOCAL TIME) THE DAY BEFORE THE ORIGINAL ARRIVAL. VALID FOR RESERVATIONS MADE FROM 19.10.2020.

What happens if you make a reservation through the hotel's online system or directly through our reservation department, but due to COVID-19 you cannot travel?

The government's recommendation is not to charge cancellation fees and to offer free booking changes until 31.8.2021. If clients do not use their prepaid stay until that time, the money will be refunded.

We have made changes to reservations totally flexible. Even if you had, until now, an inflexible reservation, you now have the possibility – free of charge – to change the reservation until after the current situation passes. You can even book your stay all the way up to 31.12.2021. Plus, we have a little surprise for you!

Therefore, please, in case of any change in your reservation, contact our reservation department in writing: reservation@aquapalacehotel.cz.

If you have made a reservation with a travel office or other representative of a travel agency, please contact the provider who made the reservation to find out how to proceed.

THANK YOU for the trust you have in us. 

Team Aquapalace Hotel Prague