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Current information - 27.12.2020

ANNOUNCEMENT FROM AQUAPALACE HOTEL PRAGUE:

Dear guests,

Our HOTEL is open to domestic and foreign corporate clients in strict compliance with all hygienic measures. According to a recent government decree, we were again forced to close the restaurants and bars in our hotel, effective from 18.12.2020.


Currently, it is mandatory in the Czech Republic to wear face masks inside, including in the spaces of hotels.This regulation does not apply to guests in their hotel rooms and in restaurants while consuming food, including drinks.


ADJACENT AQUAPARK – CLOSED from 18.12.2020
FITNESS center CLOSED from 18.12.2020
SPA - CLOSED

Only the following establishments remain OPEN: BALNEO & MEDICAL, in strict compliance with all hygienic measures.

We are following all the current regulations. We recommend that you always monitor our website before arrival.
Currently, those in the Czech Republic must wear face masks inside hotels, bars, and restaurants.

If you need more information, don’t hesitate to contact us by email: info@aquapalacehotel.cz or by phone at +420 225 108 888.

We look forward to seeing you!

Team Aquapalace Hotel Prague

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AQUABUS -  INFO:

Dear guests, please allow us to inform you that the operation of the Aquabus has been suspended from 17.12.2020. Thank you for your understanding. Team Aquapalace Hotel Prague

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What happens if you make a reservation through the hotel's online system or directly through our reservation department, but due to COVID-19 you cannot travel?

The government's recommendation is not to charge cancellation fees and to offer free booking changes until 31.8.2021. If clients do not use their prepaid stay until that time, the money will be refunded.

We have made changes to reservations totally flexible. Even if you had, until now, an inflexible reservation, you now have the possibility – free of charge – to change the reservation until after the current situation passes. You can even book your stay all the way up to 31.12.2021. Plus, we have a little surprise for you!

Therefore, please, in case of any change in your reservation, contact our reservation department in writing: reservation@aquapalacehotel.cz.

If you have made a reservation with a travel office or other representative of a travel agency, please contact the provider who made the reservation to find out how to proceed.

THANK YOU for the trust you have in us. 

Team Aquapalace Hotel Prague