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Current information - 15.7.2020

WE ARE OPEN – WE HAVE TAKEN CARE OF EVERYTHING!

Dear guests, according to the current situation, the wearing of face masks is NOT required either in the hotel or on its premises, including hotel restaurants and bars, or in the water park.  We are conforming to all current government regulations. We always recommend following the website of the Ministry of Health of the Czech Republic before your arrival:https://koronavirus.mzcr.cz/en/

AQUAPALACE HOTEL PRAGUE AND THE ADJACENT WATER PARK ARE NOW FULLY OPERATIONAL!

During the break forced by the COVID-19 situation, we performed a thorough, general cleaning of all our premises and prepared a number of improvements to our services.

We offer a clean environment in which we comply with and strictly adhere to all current hygienic regulations.

If you are looking for the ideal place for a safe vacation, full of fun and relaxation, definitely come stay with us!

But don't delay and book your room under extremely advantageous conditions as soon as possible. Our currently, very low prices will gradually return to normal levels!

If you need more information, do not hesitate to contact us by email: info@aquapalacehotel.cz or by phone at +420 225 108 888.

We look forward to seeing you soon!

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AQUABUS -  INFO:

Dear guests, we would like to inform you that your favorite AQUABUS is from 27.6. again in daily operation, with a small change of time – the earliest departure from Opatov is 8:00 a.m.

Thank you for your understanding.

Team Aquapalace Hotel Prague

TIMETABLE

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We have prepared workshops for your children in our hotel.


And when? Every day from 18.00 to 21.30 from Wednesday 7 July 2020.

Where? In the area of our hotel, in conference rooms.

We will be happy to take care of your children, and you can relax in peace after a busy day, for example in the Barracuda lobby bar or in the Terresa restaurant.

WORKSHOPS

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The health and satisfaction of our guests are the priorities for Aquapalace Hotel Prague. Therefore, we are strictly following the regulations of the government of the Czech Republic, the World Health Organization, and the competent authorities regarding the development of coronavirus (COVID-19) worldwide. 

We would like to inform you about the modifications to the conditions for existing bookings that we have taken in order to offer you, our clients, complete flexibility.

Do you want to be flexible and consider a new reservation for a stay between 25.5-25.12.2020?

FOR NEW RESERVATIONS, WE ARE NOW ALLOWING FREE CANCELLATION UP UNTIL 1:59 PM (LOCAL TIME) ONE DAY BEFORE ARRIVAL.

What happens if you make a reservation through the hotel's online system or directly through our reservation department, but due to COVID-19 you cannot travel?

The government's recommendation is not to charge cancellation fees and to offer free booking changes until 31.8.2021. If clients do not use their prepaid stay until that time, the money will be refunded.

We have made changes to reservations totally flexible. Even if you had, until now, an inflexible reservation, you now have the possibility – free of charge – to change the reservation until after the current situation passes. You can even book your stay all the way up to 31.12.2021. Plus, we have a little surprise for you!

Therefore, please, in case of any change in your reservation, contact our reservation department in writing: reservation@aquapalacehotel.cz.

If you have made a reservation with a travel office or other representative of a travel agency, please contact the provider who made the reservation to find out how to proceed.

THANK YOU for the trust you have in us. 

Team Aquapalace Hotel Prague